This Privacy Policy applies to all services offered on the 3mobile platform. By using our website or mobile app, you are considered to have accepted the terms of this Privacy Policy.
1. Introduction & General Information
3mobile takes your privacy extremely seriously. We believe your personal data belongs to you. This Privacy Policy clearly sets out where your data is collected from, why it is collected, and how it is kept secure.
Thousands of gaming enthusiasts across Bangladesh trust 3mobile because we never misuse their data. Our privacy policy is fully aligned with international data protection laws and GDPR guidelines.
Even if you'd rather skip this Privacy Policy, it's worth knowing — this is where you'll find exactly what 3mobile does and doesn't do with your personal data.
2. What Data We Collect
3mobile collects your data in several ways. This data falls into two main categories — information you provide directly, and information collected automatically through your use of the platform.
Directly Provided Information:
- Identity Information: Full name, date of birth, gender, and nationality.
- Contact Information: Mobile number, email address, and current residential address.
- Identity Verification Documents: National ID card, passport, or driving licence.
- Financial Information: Payment methods, mobile banking numbers, and transaction history.
- Account Information: Username, password (encrypted), and security questions.
Automatically Collected Data:
- Device Information: IP address, device model, operating system, and browser type.
- Usage Data: Time spent on each page and which games were played.
- Location Data: General geographic location (city level).
- Cookies & Tracking Data: Browsing preferences and session data.
3mobile never stores your password in plain text. All passwords are secured using industry-standard hashing technology.
3. Why and How Your Information Is Used
3mobile uses your data to enhance our services and deliver a safe, enjoyable gaming experience. Below, we explain in detail exactly what data is used and for what purpose.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account Creation & Identity Verification | Contractual Compliance |
| Contact Information | Important Notifications & Support | Legitimate Interest |
| Financial Information | Deposit & Withdrawal Processing | Contractual Compliance |
| Device & IP Information | Fraud Prevention & Security | Legal Obligations |
| Usage Data | Service Improvement & Personalisation | Legitimate Interest |
| Cookie Data | Preference Storage & Analytics | Consent |
3mobile also uses your information for the following purposes:
- Monitoring usage patterns to promote Responsible Gaming.
- Delivering relevant offers and promotions to you.
- Preventing money laundering and fraud.
- Generating reports for regulatory authorities.
4. Cookie Policy
The 3mobile website and app use cookies — small data files stored in your browser or on your device. They help enhance your browsing experience.
Cookie Type:
- Essential Cookies: Required for login sessions and security. Without these, the website will not function properly.
- Preference Cookies: Remembers your language preference and display settings.
- Analytics Cookies: Helps us understand which pages are most visited. This data is kept entirely anonymous.
- Marketing Cookies: Used to show you relevant ads based on your interests.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.
5. Data Sharing & Third Parties
3mobile never sells your personal data to third parties. However, limited data sharing may occur in the following circumstances:
- Payment Processors: Necessary financial information is shared with payment providers such as bKash, Nagad, etc. to process your transactions.
- Regulatory Authorities: Information may be disclosed to government or licensing authorities when required by law.
- Technology Partners: Limited data may be shared with cloud service providers or cybersecurity firms to operate our services. All such partners are required to uphold our privacy standards.
- Fraud Prevention: Data may be disclosed to assist in fraud investigations at the request of law enforcement authorities.
3mobile never sells your information to advertisers or data brokers. Our business model does not rely on selling your data.
6. Data Protection Measures
3mobile employs industry-leading technical and administrative measures to protect your privacy. Our security framework operates across the following layers:
- 256-Bit SSL Encryption: All data transmitted between your browser and 3mobile's servers is fully encrypted.
- Two-Factor Authentication: OTP verification at login for added security.
- Firewall & IDS: Server-level protection against cyber attacks is actively in place.
- Regular Security Audits: A dedicated third-party expert team regularly conducts vulnerability assessments on our systems.
- Data Minimisation: Only the data that is strictly necessary is collected — nothing more.
- Staff Training: All 3mobile staff receive regular training on privacy and data protection.
No system on the internet is 100% impenetrable. Even so, 3mobile is fully committed to protecting your data at all times. If you notice any security issue, please immediately support@3mobile.netto let us know.
7. Your Rights
As a 3mobile user, you have several legal rights over your personal data. We fully respect these rights and actively support you in exercising them.
You have every right to know exactly what information we hold about you.
You can request corrections to any inaccurate or outdated information at any time.
In certain circumstances, you may request that your data be deleted.
In certain circumstances, you may request that the use of your data be restricted.
You have the right to receive your data in a structured, portable format.
You may object to the processing of your data on the basis of marketing or legitimate interests.
To exercise any of these rights, please support@3mobile.netto send us an email. We will respond within 30 days.
8. How Long Your Data Is Retained
3mobile does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Active Account Information | For the lifetime of your account |
| Transaction Records | 5 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Cookie Data | Up to 12 Months |
| Support Conversations | 2 years |
| Marketing Preferences | Until Consent Is Withdrawn |
9. Third-Party Services & Links
The 3mobile platform integrates certain third-party services, such as payment gateways and analytics tools. These services have their own privacy policies, and 3mobile is not directly responsible for them.
3mobile ensures that all third-party partners meet our data protection standards. Our agreements with them explicitly prohibit any misuse of your data.
10. Protection of Minors
3mobile strictly does not serve anyone under the age of 18. We do not collect or store data from minors. Any account identified as belonging to a minor is immediately closed and all associated data is permanently deleted.
If parents suspect their child is using 3mobile, they should promptly support@3mobile.netto get in touch.
11. Changes to the Privacy Policy
3mobile may update this privacy policy from time to time. For any significant changes, we will notify you via email or an in-platform notice. Updates take effect from the date they are published.
The date of the latest update will always be shown at the top of this page. We recommend reviewing this policy periodically.
12. Contact Us
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team.
- Email: support@3mobile.net
- Live Chat: 24/7 live chat available on the platform.
- Response Time: Within a maximum of 30 business days.